Job expirat
Provide customer support mainly by email and chat to the company's business customers, i.e. :
*Manage incoming requests (e-mail and chat)
*Identify and understand customers' needs, while keeping a high CSAT score
*Build sustainable relationship with customers and translators
*Provide accurate information according to internal procedures
*Handle customer complaints, provide appropriate solutions and alternatives and follow up on customer satisfaction
Take the extra mile to engage customers, give the WOW experience
*English fluency* - required
*Basic technological knowledge* (Office, Internet etc.)
*Command of other languages* - an advantage
*Customer support experience* - an advantage
One Hour Translation is the largest professional online translation service with over 15,000 translators and thousands of business customers including Google, Toyota, Coca-Cola, IBM, Xerox, Pfizer, Zynga, 3M, Intel and many others.
We handle thousands of projects each month, resulting in millions of queued messages per week and a about 1M logstash messages each hour. The company is entering into a new phase of development and we are interviewing in Bucharest this month. You are invited to apply today.
