Job expirat
• Take personal ownership for customer problem solving;
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly;
• Efficiently gather customer information, access and fulfill customer needs, document interactions and educate the customer where applicable to prevent the need for future contacts;
• Agility in handling issues in the customer’s best interest;
• Maintain a balance between company policy and customer benefit in decision making;
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken;
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments;
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
• Demonstrate a sense of urgency and ownership while working on customer issues with the goal of meeting or exceeding SLA’s;
• Collaborate effectively with internal and external stakeholders and teams
• Organize and prioritize work to meet productivity and timeliness targets
• Create, organize and maintain well written and auditable documentation
• Escalate necessary issues to the Customer Support Team Leader.
Required Skills and Experience
• 1+ years of experience in a customer support or help desk;
• Highly developed sense of integrity and commitment to customer satisfaction;
• Customer focus & passion for excellence with respect to treating and caring for customers;
• Strong decision making and analytical abilities;
• Strong detail orientation and communication/listening skills;
• Possess a strong work ethic and team player mentality;
• Has a pleasant, patient and friendly attitude;
• Ability to handle complaints;
• Ability to communicate clearly, grammatically correct and professionally, both verbally and in writing.
• Competitive salary package;
• Attractive additional benefits policy;
• Integration program in a professional, young & dynamic team;
• Having the opportunity to work with the latest technologies;
• The opportunity to work in a pleasant and friendly team, and also a highly professional environment where you will have the chance to learn on a daily basis, and develop your career.
Lansat în 2001 ca un magazin online de sisteme de calcul si produse de birotica, eMAG se numara printre creatorii pietei de comert electronic din România. Adaptarea permanenta a serviciilor la realitatile pietei sii orientarea catre client au propulsat si au mentinut eMAG în pozitia de lider constant al pietei.
eMAG are un portofoliu în care se regasesc atât produse si solutii IT si de comunicatii, cât si echipamente electronice si electrocasnice, oferta sa extinzându-se permanent. Compania opereaza magazinul www.emag.ro precum si sapte showroom-uri deschise în Bucuresti, Iasi, Ploiesti, Cluj, Timisoara, Constanta si Craiova.
In cei 9 ani de activitate, echipa eMAG a crescut in ritm alert, ajungand in prezent la un numar de aproximativ 300 de angajati. eMAG sustine in continuare dezvoltarea fortei de munca din Romania, oferind locuri de munca de inalta specializare, intr-o piata in plina evolutie.
