Job expirat
Main Purpose of Job:
To provide a professional, friendly telephone customer service providing accurate information, to new and existing customers, on our client's products and services.
Main Tasks:
- Accurately and securely identify customers and provide information about their prepaid payment card account.
- Deal with queries and requests from customers in a positive and professional way.
- Speak to customers clearly and put them at ease.
- Show customers that you are willing and enthusiastic at all times.
- Show customers respect at all times and under any circumstances.
- Follow organizational and operating procedures and instructions in a willing and helpful way.
- Ensure all processes and procedures are fully adhered to and processed within the associated service levels.
- Protect customers and the business from financial crime and fraud.
- Maintain strict confidentiality relating to customers and the organization.
Excellent knowledge of spoken English
- Clear English accent with a dialect or accent that is comprehensible to UK customers.
- Use of English language in a business environment.
- 6 months (minimum) experience in a Customer Services call center environment preferably within the payment card or financial services industry.
- Ability to correctly follow operating procedures.
- An enthusiastic and pro-active individual with commitment and resilience.
- Ability to work under pressure.
- Excellent interpersonal skills and a track record as a Customer Service Advisor in a sales or service environment.
- Ability to build strong rapport with UK customers.
- Satisfactory background and criminal record checks.
The applicants will have the great opportunity to join an important and constantly growing organization. Career development opportunities and an excellent working and rewarding environment are offered.
Mellon is a leading multinational group offering world-class technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business.
Our unique offering builds on our expertise and proven ability to successfully address the challenges that arise from our customers' rapidly changing and highly competitive environment.
And we deliver on our promise efficiently and cost-effectively wherever our customers need us.
Today, we employ more than 3,000 people in over 11 countries with our corporate headquarters located in Athens, Greece. Our revenues for 2008 are expected to reach ¿¿¿100 million, continuing the solid double-digit year-over-year revenue growth the Group has been experiencing in the past years.
www.mellongroup.com
