Customer Service Support Representative

Adecco Romania

27-09-2016 | EXPIRA LA 27-10-2016

Job expirat

RESPONSABILITATI

Role:
Responsible to ensure the orders processing from his assigned customers, the correspondence regarding the promotional activities and complaints.

Tasks:
- ensures the processing of the assigned orders in the operating system (SAP) for the allocated customers (Laundry & Home Care division);
- processes in SAP orders for promotional materials and products;
- issues return and correction invoices according to the information sent/approved by direct manager/ sales managers/ logistics manager;
- issues delivery notes and invoices, in cases established by the direct manager, according to particularities and requirements of Division activities;
- faxes, sends my mail and e-mail invoices;
- checks the status of processed orders: delivery and invoicing;
- informs clients regarding stock availability for products;
- prepares procurement orders, sends orders to suppliers and/ or responsible departments, when needed;
- prepare, updates files, reports, price lists, etc regarding procurement activities, if necessary;
- checks every goods receiving to ensure that products and delivery comply with the order specifications;
- monitors and follows the legal requirements;
- other tasks requested by direct manager.
- ensures support for all kind of special Sales Projects
- maintain sales files in an accurate and timely manner
- ensures support for KAMs to prepare: 1. Internal meetings (e.g. update files, gather information and prepare presentations / reports); 2. Meetings with buyers (e.g. help prepare presentations); 3. International reporting and workshops (e.g. updating files, gather information, prepare analysis);


CERINTE

- PC good knowledge ( MS Office, email);
- Work experience in operating systems ( SAP – advantage);
- English – writing/reading/ speaking: very good;
- Good knowledge of products.
- initiative & determination to achieve, decisiveness & risk taking, driving change & innovation, perspective & judgment, convincing & influencing, teamwork, interpersonal skills, flexibility, creativity, focus on continuous learning, planning, organization and control, time management, initiative


DESCRIEREA FIRMEI

ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro


ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro


BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro


CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro


IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro


ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro


PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro


PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro


SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro


TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro