21-08-2015 | EXPIRA LA 20-09-2015
Job expirat
• A Sales Reservation Agent is responsible for taking inbound calls and making hotel reservations or providing information to existing and potential customers. There is a strong focus on selling to potential guest (the agent needs to convince the potential guests to make the booking). There is also minimal work involving translation of emails and voicemail messages (applicable to all languages except Spanish)
- Participate in team huddles and required trainings
- 95% of time is dedicated to speaking with customers
Fluency in French and a good command of English is a must
- Proactive in solving day to day issues
- Excellent communication, analytical and interpersonal skills
- Customer focus
- Initiative and innovation
- Keen to take ownership
- Result oriented
- Team player
- Computer proficiency
Working Schedule:
Working on shifts, weekends and holidays. Basically, this is a 365 days/ year process.
Shifts can start any time during the day and are created based on call arrival patterns. Working hours 9:00am - 9:00 pm.
Employees can swap shifts.
If you are considered for a part time role (4 hours/day) then you must know that the first month of employment should be on a FULL TIME BASIS (as you will go through classroom and on-the-job training).
What we offer:
Learning & development
Training sessions provided by Company & Client
Knowledge sharing initiatives
Coaching sessions set by the Team Leader
Attractive work environment within a dynamic team
Motivating salary package based on personal achievements
Career development within a multinational company
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
