Job expirat
The prime responsibility is to provide a satisfactory and high quality service to the customers such as responding to complaints, problems and questions of the agents, according to the customer service procedures,
• Creating a policy in relation to customers under the company’s vision and market needs,
• Ensure optimal coordination and communication with key departments and functions (marketing, human resources, technical),
• Implementation of various development plans and performance indicators to support the high level of customer service,
• Contribute to the development of procedures and tools used in customer,
• Participation in a operational implementation of new customers,
• Creation of objectives,
• Control and enforcement of legislation and respect for all required procedures,
• Ensure daily communication with suppliers,
• Ensure a good level of information about products, all marketing actions, etc.
• Controlling the proper performance of the contract and achieve quantitative and qualitative results,
• Development of turnover through additional sales tools and telesales,
• Take care of all customers through direct action,
• Work to attain company goals,
• Regularly reporting.
• Professional verbal and communications skills
• Excellent interpersonal and organizational skills,
• The ability to cooperate well with other people
• Ability to manage/ execute multiple projects to agreed performance objectives on time and on budget
• Strong expertise in computer programs, including MS Office
• Excellent French ability in speaking, reading and writing
• Ability to work as independent person and as team member
• Ability to multitask and to work under pressure
• Good knowledge of English would be a plus
• Openness and good understanding other people.
COMPANY DESCRIPTION:
HUMANGEST GROUP va pune la dispozitie o gama variata de servicii: recrutare si selectie de personal atat pe perioada nedeterminata cat si determinata, in toate domeniile de activitate si pentru orice fel de calificari si nivel de experienta, administrarea contractelor de munca temporara, formare si integrare profesionala.
