Job expirat
Customer service representative interacts with the customers to provide information in response to inquiries about products and services. They also handle and resolve customer's complaints.
Customer service representative is responsible for:
Communication with customers (by phone or email) in Dutch/German/French/English;
To answer calls and solve customer’s problems;
Manage customer claims linked to deliveries (quantity and part discrepancies, damaged parts, lost in transit...);
Answer promptly to client requests / questions regarding different aspects of services / company products; our aim is to answer requests immediately, effectively and efficiently;
Monitoring and managing the various problems.
University graduate or proven track record;
Experience in customer service/telemarketing/online sales;
Excellent in both written and spoken Dutch since all communication with customers are done in this language;
German/French/English speaking/writing skills is a plus;
Focus on customer needs;
Good and efficient problem solver;
Having active listening abilities;
Ability to work well in an international environment;
Having ability to learn new things quickly;
Excellent communication skills, customer oriented mindset;
Well organized, professional, creative, energetic, enthusiastic person, result oriented, flexible, capable to work under pressure.
The company offers a right salary package according to experience and performance and a challenging working environment.
Companie cu capital britanic infiintata in anul 1996, lider pe piata de distributie a echipamentelor fixe de telecomunicatii timp de 10 ani. Din anul 2006 compania noastra se afla intr-o faza de dezvoltare accelerata ca urmare a schimbarii in strategia de business. In prezent avem parteneriate cu marii producatori de electrocasnice mici si echipamente electronice din Europa, preluam retururile din piata europeana, acestea sunt ulterior reconditionate in fabrica noastra din Bucuresti si exportate sau distribuite pe piata interna prin magazinele noastre on-line www.choicebrand.ro, www.choicebrand.co.uk. Pentru mai multe informatii vizitati www.britcomdirect.com
