Customer Service Representative

GENPACT ROMANIA

08-09-2014 | EXPIRA LA 08-10-2014

Job expirat

RESPONSABILITATI

A Customer Service Representative (CSR) is responsible for providing support for various inquiries as they relate to health services/ medical information, regarding medical adverse events and quality complaints. And all this, in a prompt, courteous, clear and concise manner!
You will be responsible for solving problems and educating callers about health /medication and procedures. At the same time, as you know the IT systems best, your job will be to update all information there. You will give solutions for all requests and ensure that your clients have the best possible answers and are always happy.


CERINTE

You will be daily interacting with Italy so your fluency in Italian will make a difference. And English will be the daily language within the company. Your team is diverse and friendly so it’s important to be a team player. We like customer management skills, as well as a keen eye for details and problem solving attitude. And we will value your willingness to learn!


BENEFICII OFERITE

The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
A long-term career within a dynamic and constantly growing multinational environment.
A fresh and enthusiastic team!
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.
Who is Genpact?


DESCRIEREA FIRMEI

Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.

Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.

That's why we are known to GENerate imPACT.