Job expirat
Customer Service agents support end user in day by day operations with different tools
• Take in charge the calls, collect information applying check list
• Classify requests and give initial support
• Research of required information using available resources, user guides and match complaints with Known Errors and Problems
• Support in using application functionalities, identification of possible workaround.
• Communication to the problems resolution
• Inform Focal point of the existence of new Problems and of unmatched or pervasive Incidents.
• Fluency in Dutch Language;
• Basic experience in technical support helpdesks
• Proficient in relevant computer applications (internet explorer, Outlook usage, Microsoft Office)
• Verbal and written communication skills
• Listening skills
• Problem solving and analysis
• Customer service orientation
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
