16-10-2014 | EXPIRA LA 15-11-2014
Job expirat
Job description:
- Offering customers/stake holders/country and functional representatives support,being the focal point for any order related customer inquiries via telephone, fax and e-mail.
- Ensure internal targets are met whilst delivering continuous improvements in customer satisfaction.
- Work effectively as part of the wider SSC team alongside Customer Service, LTO and other Service Center functions.
- Represents the interface with the following departments: Sales, Logistics, Credit and Production, globally involved in this process.
- Acts as one contact to the Customers/stake holders/country and functional representatives, communicating all relevant information and ensuring customer satisfaction.
- Processing and monitoring in SAP the orders placed by the customers via fax, phone or e-Mail, ensuring the data are correct, and in order to achieve a high satisfaction level.
- Solutioning and follow-up on the orders created by the Customers in B2B, received by phone, e-Mail, fax or voicemail.
- Coordinating the return process of media products and/ or equipments.
- Carry out the timely and accurate invoicing of equipment within the terms of customer contract and support revenue forecasting activities through the provision of timely and accurate data.
- Brings his contribution to the in-time product delivery, taking all the necessary steps in order to accomplish that.
- Monitors and processes the transactions from the available applications (SAP, SALESFORCE) on a daily basis, ensuring a high level of data accuracy.
- Maintain SAP order data and adjust them as triggered through the order management tool(Salesforce)
- Monitors the blocked B2B orders on a daily basis.
- Constantly runs reports (according to the agreed procedures) and identifies solutions for the eventual problems.
- Resolution of escalation situations and claims coming from the customers/stake holders/country and functional representatives.
- Manages exceptions and special situations, respecting the existing procedures for being able to achieve these derogations.
- In case the escalation must be brought to the supervisor’s attention or to another person within Carestream , he will do this as soon as possible.
- Registers each interaction with the customers (phone, e-mail, order, complaint), and the rest of the activities (eg updating systems) in the designated tool.
- Computer skills, MS Office package required.
- Foreign languages skills:
Advanced Italian language skills, both written and spoken
Portuguese language skills, both written and spoken – middle level
- Strong customer focus
- Good attention to detail
- Good telephone manner
- Ability to multi-task and prioritize activities
- Strong inter-personal skills and a good team player
- Problem analysis and problem solving
- Written communication
- Very good salary package
- Meal tickets
Trenkwalder este o companie specializata in servicii de resurse umane. Serviciile noastre: recrutare, angajare temporara, cercetari de piata, salarizare si administrare de personal,training, teambuilding.
Trenkwalder este una dintre cele mai mari companii de recrutare, selecţie şi plasare de personal din România, având 9 filiale în Sibiu, Bucureşti, Piteşti, Oradea, Timişoara, Cluj, Iaşi, Arad, Braşov cu 99 de consultanţi şi venituri consolidate de 22 de milioane de euro în 2011 (Trenkwalder şi Trenkwalder Services). Trenkwalder este membră a Asociaţiei Române a Agenţilor de Muncă Temporară (ARAMT).
