Customer Advisor with French Airline Rezervation

WNS Global Services (Romania)

22-09-2015 | EXPIRA LA 22-10-2015

Job expirat

RESPONSABILITATI

You will represent one of the world's leading online travel companies specialized in vacation packages ; book and purchase trips;
You will help customers to get information about flights, hotels, car rentals, or cruises - inbound activity;
In case of flight cancelation you will provide customers different alternatives and solutions - outbound activity;
Maintain permanent comunication with several airline companies at a time;
Working with two different systems simultaneous.


CERINTE

Proficiency in French & English language;
Experience in Customer Care or related domain - minimum 1 year!
Willing to work in a stressful but also rewarding environment;
Adaptable and flexible type of person;
Customer & result orientated - able to increase customer satisfaction;
Attention to details - able to recognize codes.
Available to work full time in shifts from Monday to Friday- 09.00 - 17.30 and 10.30 - 19.00 plus weekend shifts: Saturday: 09.30 - 18.00


BENEFICII OFERITE

Being part of a young & dinamic team;
Process trainings, softskills trainings, personal development plan;
Attractive benefits package.


DESCRIEREA FIRMEI

WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!