Job expirat
SuperHippo Studios, a game developer and publisher is currently seeking for a full-time Customer Support Representative with German for our Bucharest office. We internationalise and manage successful Japanese Free to Play titles along with developing our own IP for Web and Mobile platforms.
1-2 years of experience in Customer Support
Fluency in both German and English (German is a must)
Good communication skills
Customer oriented
Good analytical skills
Keen eye to details
Experience with analyzing big data
Good understanding of an online payment cycle and of the key terms in online-payment industry
Strong working knowledge of Microsoft Office
Support for any billing issues raised by customers via email
Identify suspicious or high-risk transactions, determine if there is improper activity involved or any risk for the company or the customers
Daily reviews of customer transactions
Perform ad-hoc analysis as potential risks and fraud trends are identified
Motivating salary aligned with your skills and experience
Private health insurance
Meal tickets
Team building events
Support for obtaining certifications
Relaxation room with Xbox and more
A leader in the gaming freemium industry, Super Hippo has managed to establish itself on the market as a much sought-after publisher, with over 40 titles made available across multiple channels of distribution. For the past two years, our passionate team has been working towards publishing exceptional mobile, browser and downloadable content. Equipped with industry expertise and effective tools, our aim is to support and expand the internal resources and capabilities of our partners. Our extensive knowledge of mainstream gaming platforms allows us to provide high-quality support and resources, while our involvement in the adult gaming industry gives us the competitive advantage developers are looking for.
The adult gaming industry has proven to be a viable option for games created specifically with mature content, as well as already popular games that have adultification potential, effectively giving them a second chance at life.