Job expirat
Siebel Specialist is a broad role covering entire CRM area within Telco. The key objective of the role is to support setup of CRM processes enabled and supported by the software package, configure/change configuration within Siebel application, User Interfaces, Workflows and Reports based on the requirements. This includes good understanding of Siebel application, CRM processes, data modelling and VB/eScript programming skills and strong understanding of telecommunication processes. The role is expected to function with only general supervision.
Job Responsibilities
• Gathering and clarification of functional and technical requirements usually connected with client facing role
• Analysis, design and implementation of changes in Siebel application based on the specification in the customer/maintenance requirements
• Preparation and continuous update of all required documents
• Participation on testing and acceptance process
• Recommendations to the client on matters of effective utilization of software package's features
• Proposals / recommendations of new enhancement which requires great understanding of the business processes
• Contribution to a high-performing motivated workgroup
• Observance of defined methodology and standards
Place of work: Bratislava
• Deep knowledge of Siebel (or other CRM, e.g. AMDOCS Clarify, etc.) application and CRM processes (Order Management, SFA, Call Center, Campaigns, Reporting)
• Experience with IT operational processes
• Experience with handling database interactions (SQL statements, DML)
• University education and at least 3 years work experience in IT
• Well structured, action-oriented approach to problem solving
• Advanced communication skills (verbal & written, technical & interpersonal) in English
• Eagerness to learn
• Flexible in terms of accepting the short-term travelling abroad
• Extensive travel availability
Additional qualifications:
• Knowledge of Telco architecture and experience with key areas within Telecommunication Company is an advantage
• Knowledge of other industries (Health, Products, etc.) is an advantage
• Management and leadership experience and experience in building and leading teams in an often changing environment are beneficial
• Experience with client-facing positions
• Experience with project management is an advantage
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
