Job expirat
• Maintain and configure Contact Center solutions in accordance with defined objectives (quality, security, time schedule, cost) ;
• Development and testing of Contact Center functionalities;
• Assistance in drawing up and validating technical specifications ;
• Writing of documentation and procedures/ documenting the source code with comments and writing technical documentation;
• Implementing corrective actions ;
• Reporting on progress, issues and problems to the supervisor; providing lessons learned and giving suggestions to optimize the work processes;
Successful candidates will be experienced IT professionals and will become part of a team of highly qualified professionals involved in the implementation of Contact Center solutions.
Profile Required:
The selected candidate will become part of a team in charge with the implementation of Contact Center solutions according to the given requirements specification, using specific guidelines and methodology.
Technical skills:
- University Degree in Computer Science or other relevant discipline
- Minimum 2 years Call Center experience
- Minimum 2 years experience in IT&C, IT Operations or Programming profile
- Programming skills: Basic knowledge of Java (preferable), SQL, .NET
- Telephony knowledge: TDM, VoIP architectures
- Databases knowledge (Oracle, MS SQL)
- OS knowledge (Unix, Win)
Is an advantage:
- Genesis/Avaya/Nortel/Cisco Contact Center Trainings or Certifications
- IVR experience/knowledge
- Voice recording knowledge
- Voice GW experience
- Fluent in English
Also the ideal candidate will present the following:
- strong analytical skills
- strong developer skills
- consulting skills
- strong communication skills
- ready for continuous challenge that can offer the possibility of applying new ideas and methods for the purpose of achieving goals
- willing to learn new technologies and methods
Peste 10 ani de prezenta pe piata romaneasca au pozitionat INTRAROM ca principal furnizor de servicii ICT si solutii integrate. Din 1993, cand a fost infiintata si pana in prezent, Intrarom a investit peste 30 milioane euro in infrastructura si in pregatirea personalului.
Intrarom este subsidiara Intracom din Grecia, cel mai important furnizor de solutii de tehnologia informatiei si comunicatii din Sud-Estul Europei, cu prezente internationale in peste 50 de tari.
