Job expirat
General job description for the role:
- first line interaction for end user customers and partners from Spanish speaking countries, covering all the other regions in English, as well;
- follow up with customers via phone and CRM system to collect additional information if required or provide status updates.
Main duties/ responsibilities:
- triage and escalate or respond to customer reported issues reported by customers and partners;
- track issues to closure and follow up with clear written communications and verbal communications;
- update incidents with confirmations and any additional input or noted corrections;
- perform various situations, reports, with an administrative nature;
- manage and organize the flow of the documents, office’s resources and back office activities;
- provide logistical support to organization members.
Skills, Experience and Knowledge:
- proper listening, verbal and written communication skills;
- good investigative and analytical skills;
- ability to manage multiple tasks;
- willingness to proactively reach out to customers;
- Spanish and English written and spoken;
- team player;
- self-motivated;
- adaptive, flexible and creative.
Benefits:
- integration in a multicultural working environment;
- competitive remuneration and benefits package;
- bonuses as per company politics;
- medical program.
Train2Perform este o companie specializata in furnizarea de servicii profesioniste in domeniul Resurselor Umane. Echipa noastra ofera partenerilor de business solutii personalizate pentru optimizarea relatiilor interumane.
Expertiza noastra acopera urmatoarele domenii:
• Recrutare si selectie de personal
• Training
• Consultanta si management al resurselor umane (sisteme de evaluare, analiza de climat organizational, managementul schimbarii, coaching managerial)
Pentru mai multe informatii despre companie si serviciile pe care le oferim va rugam sa consultati www.train2perform.ro.
