12-05-2015 | EXPIRA LA 11-06-2015
Job expirat
•Understand customer requirements for support services
•Handle all incoming telephone inquiries and requests in a timely professional manner
•Analyze information and develop solutions to meet the customer’s business and technical requirements
•Participate in team huddles and required trainings
•Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Opportunity to:
•Work in a young, learning-oriented, highly motivational and professional environment
•Focus on implementing new ideas and performing business practices
•High standards exposure to multiple domains and industries
•Positive, open for improvement team and organizational climate
•Fluency in German and good command of English is a must
•Excellent verbal and written communication skills
•Customer centricity
•Proactive in solving day to day issues
•Flexible, well-motivated team player & ability to work under pressure
•Basic experience in MS Office, MS based applications
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
