Job expirat
Postul consta in oferirea de informatii si solutii complete si corecte clientilor, prin intermediul liniei dedicate de apel, promovarea si vanzarea de servicii si produse.
Responsabilitati:
• Preia apelurile clientilor in functie de skill;
• Ofera informatii corecte si complete clientilor, referitoare la produsele si serviciile companiei;
• Promoveaza si vand produsele si serviciille companiei, atat in apelurile preluate de la clienti cat si prin campanii organizate de outbound;
• Promoveaza imaginea comapaniei prin atitudine, cunostiinte si orientare catre client;
• Proceseaza modificari in profilul clientilor, in conformitate cu procedurile si instructiunile de lucru in rigoare;
• Inregistreaza si rezolva solicitarile si reclamatiiile clientilor prin mijloace specifice;
• Verifica acuratetea inregistrarilor proprii.
Doresti sa lucrezi intr-o companie multinationala? Vrei sa participi la un training profesionist si sa lucrezi intr-un mediu dinamic si multicultural?
Cerinte:
• Cunostinte de utilizare a PC-ului;
• Asertivitate;
• Initiativa si pro-activitate;
• Customer focus;
• Abilitati de comunicare;
• Capacitatea de diagnoza si propunere de solutii;
• Munca de echipa;
• Customer focus;
• Abilitati de comunicare.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
